Terms of Service

1. Introduction and Acceptance of Terms

These Terms of Service (“Terms”) govern access to and use of the website, technology services, and applicable software products provided by Cowboy Interactive, LLC (“Cowboy Interactive,” “Company,” “we,” “our,” or “us”).

Cowboy Interactive is a Wyoming-based technology services company providing professional website development, website maintenance, computer patch management, foundational endpoint security, and technical assistance to small businesses.

These Terms apply to:

• Our website at cowboyinteractive.org.
• Online inquiries and consultation requests.
• Website development and maintenance services.
• Business computer maintenance and patch management.
• Foundational endpoint security services.
• Scheduled technical assistance and troubleshooting.
• Software products and applications operated by Cowboy Interactive, unless separate product-specific terms apply.

By accessing or using our website or applicable online services, you agree to these Terms.

Paid professional services may require a separate proposal, statement of work, service agreement, or other written authorization.

If a separately executed agreement conflicts with these Terms regarding the services covered by that agreement, the executed agreement will control.

If you do not agree to these Terms, please discontinue use of our website and applicable online services.

2. Eligibility and Authority

You must be at least 18 years old to enter into a service agreement with Cowboy Interactive unless otherwise permitted by applicable law.

If you request services on behalf of a business or organization, you represent that you have the authority to act on its behalf.

You are responsible for providing accurate information when requesting consultations, services, or technical assistance.

3. Description of Services

Cowboy Interactive provides technology services tailored to the needs of small businesses.

A. Website Development

Website development services may include:

• New business website design and development.
• Existing website redesign.
• Mobile-responsive design.
• Website content integration.
• Contact forms and business integrations.
• Basic search engine optimization.
• Website deployment and launch assistance.

The specific scope, deliverables, timeline, revisions, and pricing of each project will be established in a separate proposal or written agreement.

Website development services do not include unlimited revisions, ongoing maintenance, or additional functionality unless expressly included in the agreed scope.

B. Website Hosting and Maintenance

Website hosting and maintenance services may include:

• Website hosting coordination.
• Routine website updates.
• Content modifications.
• Website functionality checks.
• Technical troubleshooting.
• Hosting configuration assistance.
• Other agreed maintenance activities.

Hosting availability, maintenance schedules, support limitations, and service responsibilities will depend on the selected service arrangement.

Cowboy Interactive does not guarantee uninterrupted website availability or protection against every possible technical issue.

C. Patch Management and Computer Maintenance

Business IT maintenance services may include:

• Operating system updates.
• Supported third-party application updates.
• Patch scheduling and deployment.
• Software update monitoring.
• Device inventory.
• Identification of failed or missing updates.
• Device health assessments.
• Maintenance reporting.

Patch deployment may depend on software vendor availability, operating system compatibility, device connectivity, administrative permissions, and customer-approved maintenance windows.

Not all software vulnerabilities or technical issues can be eliminated through patch management.

Certain updates may require device restarts, temporary service interruptions, or additional troubleshooting.

D. Foundational Endpoint Security

Endpoint security services may include:

• Device security configuration reviews.
• Antivirus status verification.
• Security update monitoring.
• Basic security hardening.
• Vulnerability identification.
• Security configuration recommendations.
• Review of selected security alerts or device health information.

These services are intended to improve visibility into common security risks and support preventative maintenance.

Cowboy Interactive does not guarantee that any device, network, or business environment will be free from cybersecurity threats, unauthorized access, malware, data loss, or security incidents.

Unless expressly established in a separate written agreement, these services do not include:

• Continuous, 24-hour security operations monitoring.
• Managed detection and response.
• Guaranteed threat prevention.
• Digital forensic investigations.
• Emergency incident response.
• Regulatory compliance certification.
• Comprehensive network security management.
• Cybersecurity insurance or financial protection.

E. Technical Assistance

Cowboy Interactive may provide scheduled technical assistance for common business technology issues.

Services may include:

• Computer troubleshooting.
• Software installation and configuration.
• Device setup.
• Common application issues.
• Remote technical assistance.
• Technology consultations.

Technical assistance is subject to availability, agreed service arrangements, and the nature of the issue.

Unless otherwise agreed in writing, Cowboy Interactive does not guarantee immediate assistance, same-day resolution, or continuous help desk availability.

4. Service Proposals and Agreements

Professional services may require a written proposal, estimate, statement of work, or service agreement.

Such documents may specify:

• Scope of work.
• Deliverables.
• Project milestones.
• Service fees.
• Payment schedules.
• Maintenance responsibilities.
• Support availability.
• Customer responsibilities.
• Third-party costs.
• Change request procedures.
• Cancellation and termination terms.

Cowboy Interactive is not obligated to begin work until the applicable scope and payment arrangements have been accepted.

Additional work outside the agreed scope may require separate authorization and additional fees.

5. Customer Responsibilities

Customers agree to cooperate reasonably with Cowboy Interactive in the delivery of authorized services.

Depending on the engagement, customer responsibilities may include:

• Providing accurate project and technical information.
• Supplying necessary website content and materials.
• Maintaining valid software licenses.
• Providing authorized access to applicable systems.
• Maintaining appropriate backups.
• Identifying critical business applications.
• Communicating maintenance restrictions.
• Approving necessary system changes.
• Providing timely feedback and approvals.
• Paying agreed fees when due.

Customers are responsible for ensuring they have the legal authority to authorize work on their systems, networks, websites, and devices.

Customers must notify Cowboy Interactive of known circumstances that could materially affect service delivery.

6. System Access and Remote Management

Certain IT services may require the installation of software agents or remote management tools on customer devices.

By authorizing these services, the customer permits Cowboy Interactive to perform the activities described in the applicable service agreement.

Authorized activities may include:

• Collecting device inventory information.
• Monitoring software update status.
• Deploying approved patches.
• Reviewing relevant diagnostic information.
• Assessing selected security configurations.
• Performing authorized remote troubleshooting.
• Maintaining records of technical activities.

Cowboy Interactive will make reasonable efforts to limit system access to authorized service-related purposes.

Customers acknowledge that maintenance activities may occasionally require restarts, temporary interruptions, configuration changes, or additional remediation.

Remote access and monitoring do not transfer ownership of customer devices or data to Cowboy Interactive.

Customers may request termination of remote management services in accordance with their applicable service agreement.

Removal of management software and revocation of access will be handled according to the agreed offboarding process.

7. Data Protection and Backups

Cowboy Interactive takes reasonable precautions when accessing or handling customer information.

However, technology maintenance, software updates, troubleshooting, and system configuration changes may involve risks, including temporary interruption, incompatibility, or data loss.

Unless backup management is expressly included in a written service agreement, customers remain responsible for maintaining appropriate backups of their systems, applications, and business information.

Customers should maintain recoverable backups before authorizing significant system changes.

Cowboy Interactive does not guarantee successful recovery of information that has not been adequately backed up.

The handling of personal information is further described in our Privacy Policy.

8. Fees, Payments, and Billing

Fees for professional services will be established through an accepted proposal, invoice, subscription arrangement, or service agreement.

Depending on the service, charges may include:

• One-time project fees.
• Website development deposits.
• Recurring hosting and maintenance fees.
• Monthly device maintenance fees.
• Hourly technical assistance.
• Onsite service charges.
• Third-party licensing or hosting costs.
• Additional work approved by the customer.

Payment terms, due dates, and any applicable recurring billing arrangements will be disclosed before purchase or service activation.

Recurring services may renew according to the terms accepted by the customer.

Cowboy Interactive may suspend services for nonpayment when permitted by the applicable agreement and law, subject to any required notice.

Refunds, deposits, and cancellation charges will be governed by the applicable written agreement and applicable law.

9. Project Changes and Additional Work

Requests that materially change the scope of an approved project may require a revised estimate or written change order.

Examples include:

• Additional website pages.
• New website functionality.
• Additional integrations.
• Significant design revisions.
• Additional managed devices.
• Expanded maintenance responsibilities.
• Work outside an agreed service package.

Cowboy Interactive may decline or defer work outside the approved scope until revised terms are accepted.

10. Third-Party Platforms and Services

Cowboy Interactive may use or integrate third-party products and services when delivering technology solutions.

These may include:

• Website hosting providers.
• Domain registrars.
• Software development platforms.
• Remote monitoring and patch management tools.
• Endpoint security technologies.
• Support ticketing systems.
• Payment processors.
• Cloud infrastructure providers.
• Other software or technology vendors.

Third-party products are subject to their respective terms, licensing requirements, privacy policies, and service availability.

Cowboy Interactive does not control third-party outages, vendor policy changes, software discontinuation, or external service failures.

Additional licensing or subscription fees may apply.

Unless otherwise agreed, customers remain responsible for maintaining valid subscriptions and licenses for products they own or procure directly.

11. Intellectual Property and Website Ownership

Cowboy Interactive retains ownership of its business name, trademarks, branding, proprietary software, internal tools, development methods, templates, and preexisting intellectual property.

Customers retain ownership of materials they provide, subject to any applicable third-party rights.

Ownership and usage rights for custom website deliverables will be established in the applicable project agreement.

Unless otherwise specified in writing, payment for website development does not automatically transfer ownership of:

• Third-party software.
• Licensed frameworks.
• Stock photography.
• Commercial fonts.
• Third-party plugins.
• Hosting infrastructure.
• Cowboy Interactive's preexisting tools or proprietary components.

Customer rights to completed deliverables, source code, design files, and related materials will be governed by the applicable written agreement.

12. Customer Content

Customers are responsible for ensuring they have the necessary rights to materials submitted for website development, hosting, or other services.

This includes text, photographs, logos, videos, trademarks, and other content.

Customers agree not to provide materials that unlawfully infringe the rights of others.

Cowboy Interactive may use customer-provided content as reasonably necessary to perform authorized services.

Cowboy Interactive will not publicly showcase customer projects, confidential information, or identifying business materials without appropriate authorization where required.

13. Software Products and Applications

Cowboy Interactive may independently develop and operate software products or applications.

Certain products may require account registration, subscriptions, or acceptance of additional terms.

Where applicable, product-specific terms may address:

• Account eligibility.
• Subscription billing.
• User-generated content.
• Artificial intelligence features.
• Health and fitness information.
• Educational or athletic information.
• Product-specific privacy requirements.
• Account termination and data export.

If separate terms are provided for a specific software product, those terms will govern the product to the extent they conflict with these general Terms.

14. Acceptable Use

Users and customers agree not to:

• Use our website or services for unlawful purposes.
• Attempt unauthorized access to systems or accounts.
• Interfere with service availability or security.
• Distribute malware or harmful software.
• Misuse administrative or remote access tools.
• Submit fraudulent or misleading information.
• Infringe intellectual property rights.
• Use our services to violate the rights of others.

Cowboy Interactive may restrict access or suspend services when reasonably necessary to address unlawful activity, security threats, or material violations of these Terms, subject to applicable agreements and law.

15. Service Availability and Support

Cowboy Interactive provides services according to its operational capacity and applicable customer agreements.

Unless expressly agreed otherwise:

• Technical support is not available 24 hours per day.
• Immediate response is not guaranteed.
• Onsite assistance is scheduled based on availability.
• Response times may vary by issue and service arrangement.
• Routine maintenance may be scheduled outside normal business hours.
• Emergency support may be unavailable.

Any specific service-level commitments must be documented in a separate written agreement.

16. No Guarantee of Results

Cowboy Interactive makes reasonable efforts to provide professional services consistent with the agreed scope.

However, we do not guarantee:

• Specific website traffic or search engine rankings.
• A particular number of leads or sales.
• Uninterrupted website availability.
• Complete elimination of software vulnerabilities.
• Prevention of all cybersecurity incidents.
• Compatibility with every software product.
• Resolution of every technical problem.
• Continuous operation of third-party services.

Technology services inherently involve dependencies and risks that may be outside our control.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our public website and online resources are provided on an “as is” and “as available” basis.

Except for express commitments made in an applicable written service agreement, Cowboy Interactive disclaims implied warranties to the extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and noninfringement.

Nothing in these Terms eliminates obligations that cannot legally be disclaimed or overrides express warranties contained in an executed customer agreement.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Cowboy Interactive will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of its website or services, including lost profits, business interruption, or loss of goodwill.

Except where prohibited by law or otherwise provided in an executed agreement, Cowboy Interactive's aggregate liability arising from a particular paid service will not exceed the fees paid to Cowboy Interactive for that service during the 12 months preceding the event giving rise to the claim.

These limitations do not apply to liabilities that cannot legally be limited.

The applicable customer agreement may establish different limitations or remedies for specific services.

19. Indemnification

To the extent permitted by applicable law, customers agree to indemnify and hold Cowboy Interactive harmless from third-party claims arising from:

• Materials supplied by the customer that infringe another party's rights.
• The customer's unlawful use of services.
• Unauthorized instructions or access provided by the customer.
• Material violations of these Terms.

This obligation does not apply to the extent a claim results from Cowboy Interactive's own negligence, misconduct, or breach of applicable obligations.

Additional indemnification provisions may be established in written service agreements.

20. Cancellation and Termination

Customers may request cancellation of services in accordance with their applicable agreements.

Cancellation terms may vary depending on whether the service involves:

• A one-time development project.
• Recurring website hosting.
• Website maintenance.
• Monthly endpoint maintenance.
• Technical assistance.
• A software subscription.

Upon termination, Cowboy Interactive may:

• Stop providing the terminated services.
• Revoke access to company-managed service platforms.
• Remove authorized management software where required by the applicable agreement.
• Provide agreed customer deliverables or information.
• Issue invoices for outstanding authorized charges.
• Retain records as required by law or legitimate business obligations.

Customers remain responsible for arranging replacement services, maintaining their systems, and preserving their data following termination.

Website migrations, data exports, credential transfers, and other transition services may require additional arrangements.

21. Privacy

Use of our website and services is also subject to the Cowboy Interactive Privacy Policy.

The Privacy Policy explains how personal information may be collected, processed, retained, and disclosed.

Customers engaging Cowboy Interactive for services involving employee information, customer records, or sensitive business data may be required to enter into additional confidentiality or data processing agreements.

22. Changes to These Terms

Cowboy Interactive may revise these Terms to reflect changes in services, operations, or legal requirements.

The effective date will be updated when revisions are published.

Material changes affecting existing paid services will be handled in accordance with the applicable customer agreement and legal requirements.

Revised website terms will apply prospectively as permitted by law.

23. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles, except where applicable law requires otherwise.

Any dispute resolution procedures or venue requirements contained in an executed service agreement will control for disputes arising under that agreement.

24. Contact Information

Questions concerning these Terms may be directed to:

Cowboy Interactive, LLC

Wyoming, United States

Email: support@cowboyinteractive.org

Website: https://cowboyinteractive.org