Privacy Policy

1. Introduction

Cowboy Interactive, LLC (“Cowboy Interactive,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you interact with our website, request services, or use our technology solutions.

Cowboy Interactive is a Wyoming-based technology services company providing website development, website maintenance, computer patch management, foundational endpoint security, and technical assistance to small businesses.

This policy applies to:

• Our website at cowboyinteractive.org.
• Website consultation and contact forms.
• Customer communications and service inquiries.
• Website development and maintenance services.
• Business IT maintenance, patch management, and endpoint security services.
• Technical support and customer service systems.
• Software products and applications operated by Cowboy Interactive, unless a separate product-specific privacy policy applies.

Certain services may be governed by additional agreements or privacy notices.

2. Information We Collect

We collect information necessary to communicate with customers, provide requested services, maintain business relationships, and operate our technology systems.

A. Information You Provide Directly

When you contact us, request a consultation, purchase services, or communicate with our business, we may collect:

• Name and business name.
• Email address.
• Telephone number.
• Business location or service address.
• Information submitted through contact forms.
• Details about requested website or IT services.
• Billing and transaction information.
• Support requests and communications.
• Information voluntarily provided during consultations.

We collect only the information reasonably necessary for the applicable business purpose.

B. Website and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address.
• Browser type and version.
• Device type and operating system.
• Pages visited.
• Referral sources.
• Date and time of visits.
• Website interactions.
• Technical error and performance information.

This information may be collected through hosting infrastructure, server logs, analytics tools, or similar technologies.

C. Information Collected During IT Services

When providing computer maintenance, patch management, endpoint security, or technical assistance, we may collect or access information relating to customer devices and technology environments.

Depending on the services authorized, this may include:

• Computer names and device identifiers.
• Operating system and software versions.
• Installed application inventories.
• Patch installation status.
• Missing or failed software updates.
• Device health and performance information.
• Security configuration information.
• Vulnerability assessment results.
• Security events and alerts.
• Network configuration information.
• Technical diagnostic logs.
• Support session details.
• Information necessary to investigate or resolve technical issues.

We use this information to provide the services authorized by the customer.

Our IT services are not intended to routinely collect or review personal documents, private communications, browsing histories, or unrelated business information.

However, certain diagnostic tools, security alerts, or authorized troubleshooting activities may incidentally expose sensitive information.

When this occurs, we will limit access and use to legitimate service-related purposes.

D. Website Development and Hosting Information

When developing or maintaining customer websites, we may receive or access:

• Website content and media.
• Business contact information.
• Domain and hosting configuration details.
• Website administrator information.
• Website analytics.
• Customer-provided business materials.
• Technical credentials or access permissions.
• Information required to maintain website functionality.

Customer website data remains subject to the applicable service agreement and any additional privacy requirements.

E. Software Product Information

Certain software products operated by Cowboy Interactive may collect additional information necessary for their functionality.

Depending on the product, this may include:

• Account and authentication information.
• User preferences.
• Application activity and usage data.
• User-created content.
• Subscription information.
• Nutrition, fitness, or activity information.
• Information voluntarily submitted to AI-assisted features.

Where applicable, product-specific privacy notices may provide additional details about sensitive information, health-related data, artificial intelligence processing, and user controls.

3. How We Use Information

We use collected information for legitimate business and service-related purposes, including:

• Responding to inquiries and consultation requests.
• Preparing estimates and service proposals.
• Developing, hosting, and maintaining websites.
• Performing authorized computer maintenance.
• Managing software updates and patch deployment.
• Monitoring device health and security configurations.
• Identifying technical issues and vulnerabilities.
• Providing troubleshooting and customer support.
• Managing customer relationships and service agreements.
• Processing payments and maintaining business records.
• Sending service-related notifications.
• Improving website performance and service quality.
• Protecting our systems and customers against unauthorized activity.
• Complying with applicable legal obligations.

We do not use information obtained through IT monitoring or technical support to advertise to individual employees or analyze their personal behavior for marketing purposes.

4. Customer Systems and Remote Access

Certain IT services may require installing management or monitoring software on customer-owned or customer-authorized devices.

Such tools may be used for:

• Device inventory and monitoring.
• Software patch management.
• Technical diagnostics.
• Security configuration assessment.
• Vulnerability identification.
• Remote troubleshooting when authorized.

Monitoring and remote access activities are limited to the services agreed upon with the customer.

Cowboy Interactive will not intentionally access customer systems outside the scope of authorized services.

Customers are responsible for ensuring they have the appropriate authority to authorize monitoring, maintenance, and remote access on the devices they enroll.

We may maintain technical records of administrative actions and support sessions for security, accountability, and service documentation.

5. Third-Party Service Providers

We may use third-party technology providers to operate our business and deliver services.

Depending on the services being provided, these may include:

• Website hosting and infrastructure providers.
• Email and communication services.
• Customer relationship management systems.
• Technical support and ticketing platforms.
• Remote monitoring and patch management software.
• Endpoint security and vulnerability monitoring tools.
• Payment processors.
• Analytics and error-monitoring services.
• Software development and deployment platforms.
• Artificial intelligence service providers used by specific applications.

Examples of technologies that may be used include Action1, Wazuh, Zammad, Replit, and other providers selected for legitimate business purposes.

The identification of a provider does not necessarily mean that provider processes information about every customer or website visitor.

Third-party providers may process information under their own privacy policies and contractual obligations.

We seek to limit information shared with service providers to what is reasonably necessary for the applicable service.

6. Artificial Intelligence

Certain Cowboy Interactive software products or authorized business workflows may use artificial intelligence technologies.

When an AI-assisted feature is used, relevant information may be transmitted to an external AI provider to process the request.

We seek to minimize the disclosure of personal information where practical.

Information processed by external AI providers may be subject to their applicable contractual terms, data retention policies, and privacy practices.

Cowboy Interactive does not routinely submit customer endpoint monitoring data, confidential business documents, or technical support records to external AI services without an appropriate business purpose and authorization.

Where a software product includes AI-assisted features, additional disclosures may be provided within that product.

7. Information Sharing and Disclosure

Cowboy Interactive does not sell personal information.

We may disclose information in the following circumstances:

Service Providers: To vendors and contractors who assist in operating our business or delivering authorized services.

Authorized Customer Activities: When necessary to complete services requested or approved by a customer.

Legal Requirements: When disclosure is required by applicable law, court order, or lawful governmental request.

Security and Protection: When reasonably necessary to investigate fraud, unauthorized access, security incidents, or threats to our systems and services.

Business Transactions: In connection with a merger, acquisition, sale, or transfer of business assets, subject to applicable legal requirements.

With Consent: When an individual or authorized customer representative has approved the disclosure.

Contractors and service providers may be located outside the United States. Where applicable, access to customer information will be subject to appropriate confidentiality, security, and contractual safeguards.

8. Cookies and Website Analytics

Our website may use cookies, server logs, and similar technologies to support functionality, improve performance, understand visitor interactions, and maintain security.

Depending on the technologies enabled, these may include:

• Essential functionality cookies.
• Website performance measurements.
• Analytics tools.
• Security-related technologies.

We do not intentionally use information obtained from customer endpoint monitoring for behavioral advertising.

You may control or restrict cookies through your browser settings. Certain website features may not function as intended if essential cookies are disabled.

Where legally required, we will provide additional notices or choices for nonessential tracking technologies.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or loss.

Depending on the applicable system, these measures may include:

• Encrypted connections.
• Access-controlled accounts.
• Multifactor authentication.
• Restricted administrative permissions.
• Secure credential management.
• System and software updates.
• Security monitoring.
• Backup and recovery procedures.
• Access logging.
• Appropriate confidentiality requirements for authorized personnel and contractors.

Access to customer systems and information is limited according to operational responsibilities and authorized service requirements.

Although we take reasonable precautions, no electronic system or transmission method can be guaranteed completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, fulfill contractual obligations, resolve disputes, and comply with applicable law.

Retention periods vary depending on the type of information.

Examples include:

• Contact inquiries retained as needed for follow-up and business administration.
• Customer records retained during the business relationship and for applicable legal or accounting requirements afterward.
• Technical support tickets retained as needed for service history, accountability, and dispute resolution.
• Device monitoring and diagnostic information retained according to the configuration of the relevant management platform and service requirements.
• Website analytics and technical logs retained according to the applicable system configuration.
• Software product data retained according to product requirements and applicable privacy notices.

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal and operational limitations.

Backup copies may remain temporarily until they expire under established retention procedures.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the ability to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of eligible personal information.
• Request information about certain disclosures.
• Withdraw consent where processing is based on consent.
• Exercise additional rights provided by applicable privacy laws.

Requests may be submitted to support@cowboyinteractive.org.

We may need to verify your identity before fulfilling a request.

Certain information may be retained when required by law, necessary to complete contractual obligations, or otherwise permitted under applicable law.

For information processed on behalf of a business customer, we may refer requests to that customer when it controls the relevant data.

12. Customer Data Ownership and Responsibilities

Business customers retain their rights in the information and materials they provide to Cowboy Interactive, subject to applicable agreements.

Cowboy Interactive accesses and processes customer information only as reasonably necessary to provide authorized services or fulfill legitimate legal and business obligations.

Customers are responsible for maintaining appropriate privacy notices, employee disclosures, and authorizations for their own systems and data.

When Cowboy Interactive processes information on behalf of a customer, the applicable service agreement or data processing terms may define additional responsibilities.

13. Children's Privacy

Cowboy Interactive's public website and business IT services are intended primarily for businesses and adults acting on their behalf.

We do not knowingly collect personal information directly from children under 13 through our public business website without appropriate authorization.

Certain software products may be designed for educational, athletic, or other activities involving minors.

Where those products process information relating to children, additional product-specific notices, parental or organizational authorization requirements, and safeguards may apply.

14. Third-Party Websites

Our website may contain links to websites and services operated by third parties.

We are not responsible for the privacy practices or content of websites that we do not control.

We encourage users to review the privacy policies of third-party services before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, business practices, or legal requirements.

When changes are made, we will update the effective date at the top of this policy.

Material changes may be communicated through additional notices when appropriate or required by law.

16. Contact Information

For questions about this Privacy Policy, requests concerning personal information, or privacy-related concerns, contact:

Cowboy Interactive, LLC

Wyoming, United States

Email: support@cowboyinteractive.org

Website: https://cowboyinteractive.org